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Help & Advice +49 (0)6201-878380

Help / FAQ

If your question is not already answered here in the following list, please send us your question by e-mail using the Contact Form or call us by Tel. +49 (0) 6201 878380.

Questions about Payment

You may choose between:
  • Convenient payment per invoice
  • Pre-payment
  • Payment by credit card (Master Card & Visa)
  • PayPal

For our Swiss customers, we have set up an account at PostFinance.

For initial orders the maximum total invoice amount is € 200,-.

Although we use secure SSL encryption during your purchase in our online store, we decided not to store credit card data. Your sensitive credit card details will be deleted immediately after your purchase. Thus, it is not possible to obtain credit card data from our customers by fraudulent means.
Please contact us with any problems regarding payment with PayPal at +49 (0)6201-878380. Perhaps your account or credit card with PayPal has a daily maximum limit, which is exceeded by the amount you are trying to purchase. Often this amount is € 500.- or € 1,000.-.
In principle, payment per invoice is available to all customers from Germany, Austria and Switzerland. If this is your first order via our online shop, the maximum sum of your entire shopping cart is limited to € 200.- if you wish to pay per invoice. For bigger orders please pay with PayPal, credit card or pre-pay.

Questions about Products

No, we only ship fresh and sealed products. When opening, however, it may happen that the seal is broken during the unscrewing process. Many suppliers of nutritional supplements use aluminum to seal cans. During the induction sealing, an aluminum foil is very strongly heated by a high-frequency electromagnetic field. We deliberately do not use this method!

Questions about Orders

There are several possible reasons. Our shop system automatically sends you a confirmation immediately after receipt of your order. Please check your SPAM filter to find out if the e-mail was blocked. You also may have entered your e-mail address incorrectly when placing your order. If, for this reason, the log-in to your customer account is not possible, please contact us! All contact options

Questions about  the Online Shop

Of course, you can order without creating a customer account. Simply enter your data during the shopping process without checking the box "I want to save my data for further shopping with a password." If you do not create a customer account, you will not be able to manage different delivery addresses, view your order history or re-order without supplying all your data again.
Having an account with us is the most convenient way for you to make new purchases. If you have an account, you can re-order without entering all address data. You can manage different delivery addresses, view order history, quickly order the same product again, or create a memo for future purchases - as well as manage the newsletter settings.
Are you sure that you already used the shop with a LogIn password and not only as guest user without? Pleaes simply try to place your order by entering all your adress information again. If you already have a user account an information will be shown. In this case you can request a new password. On the page "I have forgotten my password." you will find all the necessary information.

Questions about the Subscription

When purchasing an item by subscription, the subscription price for each future delivery is always based on the current daily price of the item at the time of the delivery interval minus 10% subscription discount.

This means that if the item is offered at a discount on the subscription due date, you will automatically receive your delivery at the discounted price minus the 10% subscription discount.

If you start your subscription while the product is on promotion, a subsequent delivery that no longer falls within the promotional period will be based on the current regular price, but always minus the 10% subscription discount.

The minimum term for a subscription is 1 month and is automatically extended by one month if not cancelled. The subscription can be cancelled at any time up to 1 day before the end of the term.

You can easily cancel the subscription in your user account under the "My Subscriptions" section of the shop. Alternatively, you can send us a message via the contact form or call us at +49 6201 878380.
Yes, we will notify you by email 5 days before the next delivery is due.
Yes, mixed shopping carts with subscription and one-time purchases are no problem. However, at checkout, only the payment methods allowed for purchasing subscription products will be displayed.

Your Biotikon®Advantages

Quality
  • Made in Germany
  • Premium-quality extract
  • Aluminum-free seal
  • Capsule contains no additives*
Shipping
  • Environmentally-friendly dispatch packaging
  • free shipping on orders over 70 Euro in EU countries, UK & switzerland
  • with also on packing stations,
  • 3 - 5 days
  • 1 - 3 days
  • 3 - 5 days
We are here for you

+49 6201-878380

Mo. to Fr.:8 a.m. till 7 p.m. Sa.: 9 a.m. till 4 p.m.All contact options

Payment
  • On account (by invoice)
Security
  • Secure Data Transfer 128 bit SSL encryption